From economic modeling to relational animation and performance management, our experts are at your side to ensure the success of your programme.
Consulting and design
Our CRM and data marketing experts accompany you in order to make an accurate inventory of your strategy and your relational marketing device. We support you in order to define the axes of evolution, the economic potential, the strategy of relational communication, and in order to precisely frame your project and its roadmap.
Our consultants help you upstream of a project to analyse an existing relational programme, to make an analysis of the expectations of your targets, and to evaluate with you the potential adjustments and their impacts against our benchmarks.
Our experience of relational programmes, across all types of relational programmes and sectors, and our culture of performance, have allowed us to identify many use cases and performance indicators that allow us to provide you with an illuminating benchmark for your project.
Modeling and monitoring the profitability of a relational programme is essential. We support you in this brainstorming, with tools that we have designed to facilitate the design and updating of a real business plan, articulated around key performance indicators measured through the Leoo platform.
Benefit from Leoo's expertise and tools to design a complete and accurate animation plan, to boost the activity of each of the members of your programme, in a customised way, in accordance with your schedule, and on all channels.
Leoo supports you in the design of precise and relevant use cases, in order to give meaning to the marketing data collected and the devices implemented. We help you, through our methodology, prioritise concrete use cases that have real value for your company and your targets.
Management and operations
In the “run" phase, we pilot with you your relational programme, and your dedicated Customer Success Manager (CSM) coordinates for you all the operational resources that we put at your disposal. Our teams, experts in the daily management of relational programmes across all sectors, guarantee you a precise and rigorous management, from campaign management to customer service, and you have real-time visibility and control of programme performance.
Leoo can complement the catalogue of reward sand services by finding and integrating partners specifically tailored to your context and brand, through a dedicated sourcing team.
An expert customer service team provides assistance to your programme members, from answering questions to after-sales service related to rewards. You access real-time updated indicators via your back office to allow you to monitor the quality and responsiveness of the service.
Benefit from Leoo's expertise and tools to design a complete and accurate animation plan, to boost the activity of each of the members of your programme, in a customised way, in accordance with your schedule, and on all channels.