Reducing your customer loss is a marketing lever that deserves at least as much attention as the acquisition of new customers. ROI is higher: it is less costly to keep a customer than to win a new one.
To reduce customer loss, Leoo has four levels of action
- Churn avoidance and anticipation using resources that help promote customer relations and maintain contact after purchase;
- Data capture and a predictive approach to detect churn probabilities;
- Alert solutions for sales managers;
- Repair and inversion of damaged relations: turn a problem into a goldmine.
- Lower the churn rate with a personalized approach of the customer incident resolution
- Improve the customer satisfaction thanks to a proportioned goodwill gesture that will impress on the customer mind
- Provide the commercial network and customer car service with a tool that allow them to trigger a gift or an offer for the customer, with a gradation depending on the incident
- Tailored selection of gifts from 1 to 300 €
- Decrease in the churn rate
Whether you would like us to study your project, demonstrate one of our solutions
or simply to meet us for a coffee at our agency