BNP Paribas keeps its customers loyal with benefits tailored to their status
- Giving access to exclusive benefits to all its customers
- Create targeted benefit programmes
- Enhancing the attractiveness of the BNP Paribas “Priority" programme, reserved for top customers
Create the website of your relational programme by setting up the Leoo platform while benefiting from a tailor-made design of the site templates, to precisely apply the UX graphic and web charter of your brand.
An expert customer service team provides assistance to your programme members, from answering questions to after-sales service related to rewards. You access real-time updated indicators via your back office to allow you to monitor the quality and responsiveness of the service.
Integrate a wide range of benefits offers directly accessible through the programme's website: product discounts, experiences, event tickets...
Access to your programme (whether it is a loyalty, rewards or sponsorship programme) may depend on specific conditions, related to the customer's history or status. The platform will manage this eligibility and display the appropriate messages in case of non-eligibility.
Interconnect your relational programme and CRM solution to leverage data to personalise your customer experience. Conversely, all data generated through the programme (transactional, behavioral, relational, scoring data...) can be forwarded to your CRM to be used through other tools. Check out the platform's integration possibilities.
By integrating your SSO (Single Sign-On) on the relational program site, you offer a seamless journey to your customers, who can connect with a few clicks and with the identifiers used on other sites and services of your brand.
Give your customers a special status, consistent with their commitment to your brand. This status is updated according to the rules you define: periodic update, fixed date or anniversary date of registration, or dynamically as points are earned... a customer's status defines the exclusive content and services that they access through the loyalty programme.
Boost your loyalty programme or benefits programme with flash offers, which can be set via the platform's back office.
- A tailor-made privilege programme perfectly integrated into BNP Paribas customer journey
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